Cash on delivery ecommerce in Bangladesh, on a store you own

Most buyers in Bangladesh still want to see the parcel before they pay. A cash on delivery store lets them order online with a name, phone and address, and pay the rider at the door.

StoreOS gives you that checkout on the Free plan, at Tk 0 a month. When orders grow, Silver (Tk 499/month, 7-day trial) adds Pathao and Steadfast booking from the same order list.

What a COD order looks like on StoreOS

1. The buyer checks out. Name and phone are always required. You choose whether address, email and other fields are required, optional or hidden.
2. The delivery charge is added. You set a fee in taka for each delivery region (for example Dhaka and each division), and the buyer picks their region at checkout.
3. The order lands in your dashboard with the items, the total and cash on delivery as the payment method.
4. You confirm and ship.On Free you book the parcel in your courier's own panel. On Silver and Pro you book Pathao or Steadfast from the order, and the COD amount goes with the parcel. See Pathao and Steadfast booking.
5. The rider collects the cash, and the courier pays it out to you after its charges.

Cash on delivery is the default payment method in the Order flow settings, and at least one method must stay on, so a COD-only store is the normal starting point. Step-by-step: set up cash on delivery checkout and set delivery charges by region.

Free takes COD. Here is what each plan adds

Silver and Pro come with a 7-day free trial. Live limits are always on the pricing page.

One honest note about Free: guest checkout is a paid-plan feature, so on Free your buyers create an account to check out. If you sell to lots of first-time buyers from Facebook ads, Silver's guest checkout and phone OTP may be worth the Tk 499. Read phone OTP and guest checkout to decide.

Why sellers move COD orders off Messenger

• One order list instead of chat screenshots. Every COD order has the same fields, so nothing gets lost between comments, Messenger and WhatsApp.
• The delivery charge is shown before the order.Fewer “why is it Tk 130?” arguments at the door.
• Stock that follows orders. See stop overselling from Messenger.
• No copy-paste into the courier panel once you are on Silver: book Pathao and Steadfast from orders.

Keep Facebook and WhatsApp for questions and reach. Put your store link in the bio so the order lands somewhere you own.

What COD costs you on the courier side

Courier COD fees are separate from StoreOS and are paid to the courier. As of 27 Oct 2026:

• Pathao lists “1% COD charge” on its courier price tables, and for Dhaka to outside Dhaka it says “1% COD charge on the price of the product.” Same-city delivery is listed from BDT 60 (up to 500 g), and Dhaka to outside Dhaka from BDT 110, excluding VAT.
• Steadfast says on its pricing calculator that “a 1% cash on delivery and risk management charge applies,” with standard rates and negotiated rates for some merchants.

Rates change and negotiated rates differ, so check your own merchant panel. For a full comparison read Pathao vs Steadfast vs RedX.

Cutting fake and returned COD orders

COD's weak spot is the parcel that comes back. A few things help:

• Phone OTP at checkout (Silver and Pro) so the number on the order is one the buyer actually holds.
• A confirmation call before you book the courier.
• A clear delivery charge and return policy on the product page.

StoreOS does not include a courier-history checker, so for that step see how to check a customer's courier history before COD. More ideas: reduce fake COD orders and what to do when a COD parcel comes back.

Add bKash or card later, without dropping COD

On Silver and Pro you can turn on online payment (bKash and SSLCommerz through Integrations) next to cash on delivery, and buyers choose at checkout. Many sellers keep COD as the default and offer online payment to regular customers. See payment gateways for an online store in Bangladesh.

Start taking COD orders today

Create a free store, add your products, set your Dhaka and outside-Dhaka delivery charges, and share the link on your page. Upgrade when you want courier booking and a custom domain.

Create a free store

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